TRAINING CUSTOMER RELATION MANAGEMENT (CRM)

Tempat dan Biaya

Online Training (Group)
Rp 2.000.000
Online Training (Reguler)
Rp 2.500.000
Jakarta
Rp 5.200.000,-
Bandung
Rp 5.750.000,-
Yogyakarta
Rp 6.000.000
Bali
Rp 7.000.000
Kota lain
Rp 6.000.000 - Rp 7.000.000

Jadwal

14
- 15 Oct 2024

Selesai

11
- 12 Nov 2024

Selesai

09
- 10 Dec 2024

Akan Datang

INVESTASI ONLINE TRAINING (2 Days)

Online Training (Group) Minimal pendaftaran 5 orang 

Rp 2.000.000,-/ orang

Online Training (Reguler)

Rp 2.500.000,-/ orang

Online Training (Private)

Dapatkan harga khusus hubungi kami

 

PELAKSANAAN ONLINE TRAINING:

09.00-12.00 WIB atau 13.00-16.00 WIB

Fullday available

 

INVESTASI TERMASUK  : 

  1. Soft Copy Modul Training (Email)
  2. Modul Training (Ekspedisi)
  3. Sertifikat Kehadiran (Ekspedisi)
  4. Qualified Instructor

 

TANGGAL PELAKSANAAN :

11-12 Januari 2024

12-13 Februari 2024

14-15 Maret 2024

23-24 April 2024

13-14 Mei 2024

10-11 Juni 2024

22-23 Juli 2024

12-13 Agustus 2024

9-10 September 2024

14-15 Oktober 2024

11-12 November 2024

9-10 Desember 2024

*Mohon memastikan kembali kepada kami untuk tanggal yang dipilih

 

GAMBARAN UMUM PROGRAM :

Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan ini dimakduskan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.

TOPIK BAHASAN

1: ROLES OF SALESPERSONS

  • Market Conditions and Challenges;
  • Building Competitiveness Factors;
  • The Selling Challenges;
  • The Role of Salesperson;
  • The Persuasive  Selling Process;

2: PROSPECTING AND CONTACTING

  • The Prospecting Funnel;
  • The Power of Referrals;
  • Qualification and Sales Strategy;
  • Initial Contact; Introduction Letter;
  • Initial Contact: Phone Call;
  • Cold Calling;
  • Choosing Methods of Contact;
  • Tips for Telephone Appointment.

3: PLANNING THE SALES

  • Planning the Sales;
  • Anticipating the Customer’s Needs;
  • Qualifying the Sales;
  • Developing Relationship with prospect.
  • Gathering Information;
  • The Information Gathering “Funnel”;

4: PRESENTING SOLUTION AND CLOSING THE SALES

  • Presenting Solution;
  • Deciding on the Value-added Solution;
  • Checking for Viable Solution;
  • Developing the Presentation Strategy;
  • Written Proposals;
  • Gaining Customer’s Commitment (Closing the Sales);
  • Buying Signals;
  • Action – Keeping the Commitments;

5: WORKING WITH OBSTACLES AND HANDLING COMPLAINTS

  • Working with Obstacles;
  • Customer Obstacles;
  • Types of Obstacles;
  • Dealing with Obstacles;
  • Tips in Handling Complaints

6: COACHING AND MENTORING

  • Introduction to coaching;
  • What is coaching, counseling, and mentoring;
  • How to determine if coaching is needed;
  • Coaching model;
  • Feedback exercise; performance feedback tips;
  • Steps for conducting formal observation;
  • Coaching response exercise;
  • Review of handling difficult employees;
  • Effective mentoring techniques

 

TRAINER & FACILITATOR :

Tim Trainer Arcarta Consultant

 

INVESTASI TRAINING  

(Jakarta ):

Rp 5.200.000,-/ orang (Disc Khusus untuk pendaftaran Minimal 4 peserta)

(Bandung):

Rp. 5.750.000,-/ orang

(Yogyakarta):

Rp. 6.000.000,-/ orang

 

INVESTASI TRAINING (LUAR KOTA):

Rp. 7.000.000,-/ orang (Pengiriman 1-5 peserta)

Rp. 6.000.000,-/ orang (Pengiriman di atas 5 peserta)

 

INVESTASI TERMASUK  : 

  1. Modul Training
  2. Sertifikat Kehadiran
  3. Seminar Bag
  4. Seminar Kits
  5. Training room with full AC facilities and multimedia
  6. 2X Cofee Break dan Lunch
  7. Qualified Instructor

 

PELAKSANAAN TRAINING :

09.00 – 16.00 WIB

 

TEMPAT : 

Hotel Ibis Group, hotel lainnya yang akan di konfirmasi kemudian

 

REQUEST FOR TRAINING VENUE: 

Jakarta, Bandung, Yogyakarta, Bali, Semarang, Surabaya 

 

In House Training Depend on request

Training Customer Relation Management (CRM) | Human Initiative

 

INFORMASI

Registrasi, hubungi :

Arcarta Consultant 

TELEPON : +6221-88968569

HP/ WA : 

+62-812-2483-2565 (Citra)

Email: 

info_training@arcartaconsultant.com; 

info.arcartaconsultant@gmail.com

Galleries Training

Hotel Tamarin Jakarta

Training Customer Relation Management (CRM) | Human Iniative

19 January

Selesai

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